About Government Information & Services Gateway


  • Introduction
  • Vision & Objectives
  • Brief Description of the Project
  • Functional Capabilities of Portal
  • Scope of Services
  • The updating of information placed on the Portal
  • Benefits of the Project

    WWW.Timor-Leste.Gov.TL is the official portal web site for the Government of Timor-Leste and acts as a gateway for providing government information and services through the Internet. It is primarily intended to act as a complimentary channel for citizens, non-citizens and businesses dealing with the Government.
    WWW.Timor-Leste.Gov.TL is maintained by the IT Division, Ministry of Transport, Communication & Public Works.

    Vision & Objectives
    The goal of the Information & Services Portal is to use information and communications technologies to provide better government services and information electronically. The following were the objectives set out for the project:

    • Initially, all available online services and information relevant to the public to be made accessible via the portal.
    • Progressively, all services and information that can be made available online be made accessible through the portal.
    • The portal design has to be citizen-centric.
    • The portal design has to reflect Timor-Leste culture and heritage.
    • It should provide a complementary channel for citizens dealing with the government.
    • It should be accessible via commonly used world-wide-web search engines.
    • It should be available 24 hrs per day, seven days a week.

    Brief Description of the Project
    In order to enable convenient citizen and public sector interaction, Internet is a key medium for all E-Government initiatives around the world. This project focuses on a similar initiative. This is the face of the government to the world. At stake will be the image and reputation of the Government in general and Timor-Leste as a state in particular. Quality and value of information to the citizens and visitors to web sites will be the denominator to benchmark the integrity of this project.
    The project involves development of the first-ever web Information & Services Portal for the Government of Timor-Leste with which web sites of different federal Ministries/Divisions will be integrated so that a single point of access is available to citizens with a strong search facility for different types of information on the portal.
    In addition, websites will be made for the Ministries / Divisions of the Government of Timor-Leste. These sites will contain useful information for all potential users, both domestic and international. The information contained will include organizational details, rules and procedures, contact persons and their email, downloadable forms and data of interest to the general public. Citizens will be able to access the individual web sites or get required services from the central portal to which all the web sites will be linked. Thus if a citizen is interested only in a particular service and does not want to or does not need to know which ministry/division to contact then he can access the central portal only which would list the available services.
    A structured arrangement will be made in each Division for regular updating of the web sites to host all new tender/job notices, latest official gazette notifications, press releases, changes in policies and other news items that need to be highlighted.
    The project will entail conceptualization, planning, designing, developing, hosting and maintaining the web site which should also include acceptance of queries and searching relevant databases for customized information.

    Functional Capabilities of Portal
    Based on the vision and objectives identified above, the portal will have the following functional capabilities:

    • Citizens will be able to easily find information and services through a well-developed menu structure and sophisticated, easy-to-use, advanced search facility.
    • The portal has been designed using latest, industry-standard web technologies, with the concept that ultimately it will be a fully interactive web site capable of handling on-line processing and financial transactions.
    • It should ultimately be e-commerce enabled.
    • The portal willenable convenient, low cost, high value, reliable and high quality services to the citizens.
    • It will build an image of Timor-Leste as a modern state that is an attractive location for people and businesses.
    • It will make it easier for citizens to participate in government working, if they desire to do so.
    • The information and services content has been integrated, packaged and presented in a manner that minimises cost to the government and the citizen who is accessing it.
    • The portal design should provide acceptable performance. The design is simple, with minimum graphics.
    • The portal does not duplicate information available on other government or non-government web sites, but providee links to it.
    • The portal complies with international web standards.
    • It provides online FAQs.
    • It provides an effective complaints resolution process to end-users.
    • It is capable of personalised service delivery.
    • It provides a framework for cross-departmental / cross-agency service delivery.
    Scope of Services
    In order to implement this project, IT Division Ministry of Communication, Transport & Public Work has been engaged after completing all codal formalities and it has completed activities leading up to hosting stage. The various activities performed between them are as follows:
    • Design and development of the Government portal and development of standard templates to be followed for other Government of Timor-Leste web sites, with the concept that this will be a highly interactive and dynamic portal, linking all the individual web sites of the divisions and concentrating on services requirements of the citizens.
    • Development of guide lines for the use, management and design of public sector websites.
    • Assisting IT Department in soliciting public opinion on contents and services requirements for the RDTL portal. Thereafter to helpIT Department in sifting and structuring the information received from different divisions as well as public response to advertisement on the subject.
    • Provide training to approx. 150 people in the Ministries in web maintenance and updating .
    • Identification of the core skills set required for implementation and post implementation support, assist in hiring of the staff and to train the staff.
    The IT division roles are as follows:
    • Portal Architecture design, development and documentation
    • Project Management Plan
    • Skills analysis and transfer Plan for maintenance of individual ministry/division web sites during the post implementation period
    • Standards Documents: The following documents are required to be delivered by the end date of the project:
    • Web Standards and Guidelines
    • Metadata standards and guidelines
    • Internet usage guidelines for government personnel
    • Electronic Records Management Guidelines
    • Data Management Guidelines
    • Information Privacy Framework and Guidelines
    • Information Security Framework and Guidelines
    • Preparation of RFPs/RFQs for development of the individual ministry/division web sites.
    • Proposal for post-implementation structure.
      For achieving smooth implementation of the project, the resource persons nominated by each ministry / division will be the focal point of contact. These resource persons will be responsible for providing the information required to be posted in a standard format.

    The updating of information placed on the Portal
    The significance of regular updating of information placed on the Portal needs no emphasis. Most of the existing websites are deficient in this respect. In order to overcome this drawback, a structural arrangement is being made at each Ministry so as to bring all the latest developments on their web sites, e.g. latest tender/job/scholarship notices, latest notification on publications in official gazettes, changes in forms, press releases and other news that needs highlighting.

    Benefits of the Project
    The benefits of the project are:
    • Enhance the Government of Timor-Leste's image in the eyes of the citizen and foreign investors
    • Information dissemination to the citizens and strengthen the relationship between people and the state through greater participation
    • Increase collaboration between government organizations and ensure consistency in government communications
    • Reduce the interaction time of government employees with citizens and yet be productive in delivering service to the citizen
    • Create an IT aware culture in government employees
    • Transfer of technology and skills for independently operating the project
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